Administrative Assistant

: Who We Are We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport’s growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open. Why Work for the USTA? We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don’t know tennis? Don't worry, you can still find yourself in the game! : The Role The Hospitality Administrative Assistant supports all functions of the US Open Hospitality sales, service, and operations team to ensure sales process efficiency and effectiveness and to deliver a world-class client experience at the US Open. This includes support of US Open Hospitality premium ticket and suite packages and related operations and services for various client products. In addition, this role manages the US Open Hospitality office and its operations throughout the US Open period.* Provide support to the hospitality team in client relations, renewal, and retention * Manage Hospitality premium ticket package and suite rental contracts: generation, distribution, signature tracking, and organization * Liaise and integrate with the US Open Ticket Office to support the hospitality sales process within Archtics; generate invoices, manage payments, receipts, and reports * Assist and support the CRM analyst and Solutions Specialist in ensuring optimal sales and operations processes within the US Open CRM (Salesforce) ecosystem * Manage the contracting, purchasing, payment, and invoicing of Hospitality vendors via Conga, Concur, and Purchasing * Fulfill internal hospitality requests, including for sponsors, broadcast partners, CCO, and CEO * Oversee ticket fulfillment and assistance for all clients * Respond and/or delegate inbound clie...