Remote Administrative Assistant

Remote Administrative Support

Affordable Living & Supportive Services (ALSS)

Affordable Living & Supportive Services (ALSS) empowers Maryland communities with holistic, in-place supportive services, helping individuals and families achieve housing and financial stability.

Our team is committed to accessible, compassionate, and impactful support for underserved communities.

Position: Administrative Support, CONTRACTUAL

Key Responsibilities

- Provide day-to-day administrative support to the ALSS team, clients & partners - Manage and organize Gmail inboxes, compose/respond to emails, and maintain accurate digital records

-Assist with client the client enrollment process

- Deliver high-quality customer service to clients and stakeholders, ensuring timely and respectful communication

- Support team members with scheduling, document preparation, and project coordination

- Track, update, and organize data using Microsoft Excel (spreadsheets, reports, data entry)

- Assist with intake processes, document management, and follow-up communications

- Balance and prioritize the needs of clients and internal team members - Adapt to changing priorities and demonstrate flexibility in a fast-paced environment

-Other responsibilities as needed

-Attend community events

Required Skills & Experience

- Proficient in Gmail, Google Workspace Applications, and Healthcare systems, Excel mental health knowledge

- Previous customer service experience (in-person, phone, or digital) - Strong organizational and time management skills

- Excellent written and verbal communication

- Team-oriented mindset with the ability to collaborate and support others - High attention to detail and accuracy

- Ability to handle confidential information with discretion

- Flexibility and adaptability to evolving needs

Preferred Qualifications

- Experience in a nonprofit, social services, or community-focused organization - Familiarity with...