Office Manager

Description

Job Overview

The Office Manager, under the direction and supervision of the Association Manager and FirstService Residential is responsible for supervising the daily operation of the Association. This includes but is not limited to running the Association office, responding to residents’ requests in a timely manner, ensuring compliance with the Association’s governing documents, coordinating a maintenance schedule (daily/quarterly/annual) and working with on-site staff. The Office Manager’s schedule is Monday-Thursday 8:00 a.m.-2:00 p.m.

Your Responsibilities

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

Accountability for servicing customers with a focus on the values of FirstService Residential: Do What’s Right, Own It, Improve It, Aim High, Build Great Relationships, and Be Genuinely Helpful Must maintain regular and punctual attendance to required shifts, meetings, trainings and related employment engagements to support position responsibilities and duties. Any alterations to required schedule must be reviewed and approved, in advance by your supervisor.

Communication with Homeowners about Building or Association Issues

Foster a welcoming and friendly environment for homeowners, staff, and vendors. The Office Manager is the central on-site contact for addressing homeowner questions and concerns and will answer all incoming calls and emails in a timely and professional manner. Communicate with homeowners about activities in the building, which may affect them via Connect, Email, Phone, Posting signs in message board/bulletin board/elevator. Provide individualize communications to homeowners about pertinent matters Ensure that on-site staff and contractors communicate with homeowners in a clear manner.

Manage Building Inform...