Intake/Administrative coordinator

Job Summary

Do you have an interest in mental health? Want to help connect people within the community to therapeutic counseling services? Have creative ideas of how to reach out to those in need?

We are seeking an energetic and highly organized Intake/Administrative Coordinator to join our team. This could be a great position for a graduate student or a clinician looking to shift away from direct clinical work.

The intake/administrative coordinator is responsible for client communications, intake management, schedule management, marketing and other general administrative duties. This role requires a detail-oriented individual with a proactive approach and the ability to provide compassionate client-centered service with efficiency and empathy. The intake/administrative coordinator helps to make the client's first contact with the practice an excellent, affirming experience.

Duties

• serve as the primary point of contact for new client inquiries, via phone, email and online requests
• match clients with therapists based on needs and specialties
• schedule intake sessions within practice EHR system
• manage the practice calendar, maintaining accurate availability
• coordinate and send intake paperwork, track for timely and accurate completion
• take messages, and direct inquiries appropriately
• return messages left on main line voicemail each day
• obtain client insurance information and communicate with billing staff to ensure client continuity of care
• generate marketing ideas for social media posts and relevant informational media
• assist with other administrative/organizational tasks

Requirements

• associates or bachelors degree
• experience in customer service, healthcare, or administrative role (mental health or medical office experience highly preferred)
• patience, empathy, compassion, phone etiquette
• creative thinker, interest in creating content, experience with social media preferred
• strong organizational, multitasking and time...