Customer Service & Administrative Coordinator (Part-Time)

Customer Service & Administrative Coordinator (Part-Time)

Location

New Lenox, IL (Local Candidates Preferred) Schedule: Part-Time, 20-30 Hours per Week Work Arrangement: Hybrid (Remote with occasional in-office days required) Travel: Occasional travel (1-3 times per year) for company meetings, events, or trade shows

About MAST Sales Group

MAST Sales Group is a leading manufacturers' B2B Sales agency serving the pool, spa, and outdoor living industries across the Midwest and Northeast. We are seeking a highly organized, customer-focused professional to support our sales team and B2B customers through exceptional administrative and customer service support.

Position Summary

The Customer Service & Administrative - Sales Coordinator plays a critical role in supporting daily business operations, supporting a B2B customer’s journey, managing CRM data, and ensuring smooth communication between customers, manufacturers, distributors, and the MAST Sales Group team. This position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

Customer Service Support

• Serve as a primary point of contact for B2B customer inquiries via phone, email, and CRM.
• Provide professional, timely, and courteous customer support.
• Assist customers with product information, warranty inquiries, and general support needs.
• Coordinate and follow up on customer requests, ensuring timely resolution.

CRM & Data Management

• Maintain accurate customer, distributor, and manufacturer records within the CRM platform.
• Enter, update, and audit customer and sales data for accuracy.
• Generate reports and assist with CRM-related projects.
• Support sales team initiatives through data management and account maintenance.

Administrative Support

• Provide administrative assistance to the B2B sales leadership and sales representative team.
• Assist with document preparation, presentations, and meeting materials.
• Organize digital files and maintain company records.
• Support onboarding and administrative processes for new team members.

Sales & Marketing Support

• Support trade shows, distributor events, open houses, and product training sessions.
• Assist with managing company databases, contact lists, and marketing materials.

Team Collaboration

• Work closely with remote team members across multiple territories.
• Participate in virtual and occasional in-person team meetings.
• Support special projects and company initiatives as assigned.

Qualifications

Required Skills & Experience

• Experience in B2B customer service, administrative support, office coordination, or related experience.
• Strong proficiency in Microsoft Office applications, including: Outlook, Excel, Word, PowerPoint, Teams, OneDrive/SharePoint
• Experience working with CRM systems and customer databases.
• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities.
• Ability to prioritize tasks and work independently with minimal supervision.
• Professional phone and email etiquette.
• High attention to detail and accuracy.
• Strong problem-solving and follow-through skills.

Preferred Qualifications

• Experience supporting a sales team.
• Familiarity with Microsoft Dynamics CRM or similar CRM platforms.
• Experience working with B2B distributors, contractors, manufacturers, or customer service teams.
• B2B Event coordination or trade show support experience.

Personal Attributes

The ideal candidate is

• Self-motivated and dependable
• Customer-focused and relationship-oriented
• Adaptable in a fast-paced environment
• Professional and positive in all interactions
• Comfortable working both independently and as part of a remote team
• Highly organized with strong attention to detail
• Willing to learn new technologies and processes

Compensation & Benefits

• Competitive hourly compensation based on experience.
• Flexible work schedule.
• Hybrid work environment.
• Collaborative and team-oriented culture.

To Apply

Please submit your resume to Dan Bakotic at dan@mastsalesgroup.com along with a brief introduction outlining your customer service, administrative, and CRM experience.

Pay: $20.00 - $30.00 per hour

Expected hours: 20.0 – 25.0 per week

Benefits

* Flexible schedule

Work Location: Hybrid remote in New Lenox, IL 60451