Administrative Coordinator

About HIVE Home Service

HIVE Home Service is a locally owned home maintenance membership company serving homeowners in Lincoln and Surround areas. Our members get seasonal maintenance visits and peace of mind, delivered by a trained HIVE technician. We're growing, and we're looking for an organized, friendly coordinator to keep the hive running smoothly behind the scenes.

The Role

As our Administration Coordinator, you'll be the communication hub between our members, our trade partners and our internal team. You'll keep the schedule on track, help put together estimates, make sure parts are ready before a job starts, and follow up so every member feels taken care of. If you enjoy keeping things organized, talking with customers and solving small problems before they become big ones, you'll fit right in.

Schedule & Location

• Hours: Monday–Friday, 9:00 am – 2:00 pm (25 hours/week)
• Location: Hybrid remote, with in-office time during training at our Lincoln office (5930 S. 58th St)
• Training: In-office training for the first 2–3 weeks on Mondays and Tuesdays, 9:00–11:00 am

What You'll Do

Estimate support

• Prepare estimates for team approval in our field service software
• Act as the go-between for members, subcontractors and our team to gather the details an estimate needs

Job scheduling & member follow-up

• Manage the maintenance and job calendar, scheduling visits and assigning them to technicians
• Coordinate communication with members and technicians before and after each visit
• Send post-visit photo reports and invoices, and make follow-up calls about six weeks after each visit
• Follow up on new leads

Parts ordering

• Source and order parts for service jobs (for example, garage door springs or RO filters) so they arrive in time for the job
• Add parts to invoices

General administration

• Answer and return member calls and texts
• Help fill out vendor forms
• Keep job types, tags and customer records organized
• Send thank-you gifts to members

What We're Looking For

• Experience in an office, customer service, scheduling or dispatch role (home services or trades a plus)
• Clear, warm communication by phone, text and email, especially with homeowners aged 55+
• Strong organization and follow-through; you keep track of the details
• Comfort learning new software. We use Housecall Pro, CompanyCam and Google Workspace, and we'll train you on all of it
• Ability to work independently on remote days and reliably keep the weekday schedule
• Reliable transportation to our Lincoln office for training and in-office meeting days

Pay: $16.50 - $18.50 per hour

Expected hours: 20.0 – 30.0 per week

Benefits

• Flexible schedule
• Paid time off

Work Location: Hybrid remote in Lincoln, NE 68516