Administrative Assistant

Job Summary

Coastline K9 is seeking an organized, personable, and detail-oriented Administrative Assistant to support our dog training business. This role helps keep our scheduling, client communication, and records running smoothly while providing a welcoming experience for current and prospective clients.

Responsibilities

• Greet visitors, handle multi-line phone systems with professional phone etiquette
• Respond to customer support requests and client communications; route questions to the right person
• Coordinate calendars, appointments, and meeting details; provide personal assistant support as needed
• Respond to client phone calls, texts, and emails promptly and professionally.
• Schedule introductory calls, consultations, and training appointments.
• Leave detailed, accurate notes documenting client conversations, requests, and next steps.
• Maintain client information and update leads within our CRM system.
• Prepare and send estimates, invoices, and payment reminders.
• Check in with prospective clients and help guide them through the booking process.
• Communicate scheduling changes and client needs to the appropriate team members.
• Assist with daily administrative tasks and keep records organized.

Qualifications

• Previous experience in administrative support, client services, or scheduling preferred.
• Experience in dog training, boarding, veterinary services, or a similar pet care business strongly preferred.
• Familiarity with CRM systems, scheduling software, and invoicing platforms preferred.
• Strong written and verbal communication skills.
• Excellent attention to detail and the ability to manage multiple priorities.
• Comfortable discussing services and pricing with clients.
• Able to work independently, stay responsive during scheduled hours, and communicate consistently with our team.
• Reliable internet access and a quiet workspace for client calls
• To Apply:
• Please submit your resume and a brief introduction highlighting your relevant administrative, client service, and pet industry experience.

Pay: $20.00 - $24.00 per hour

Expected hours: 24.0 per week

Ability to Commute

* Naples, FL 34117 (Required)

Work Location: Hybrid remote in Naples, FL 34117