Operations Partner & People Lead (Sr. Administrative Assistant & Team Manager)

### The Position

At Roche/Genentech, our Product Development Strategy & Delivery (PSD) organization partners across the business to enable the delivery of transformative medicines for patients. We are a global, collaborative community that values operational excellence, innovation, and impact.

We are seeking an Operations Partner & People Lead (Sr. Administrative Business Partner & Team Manager) to manage our Boston-based team of Operations Partners (Administrative Business Partners) and to provide administrative support to our local senior leadership.

This is an on-site, hands-on leadership role combining direct people management (30%) with active involvement in complex administrative and business support work (70%). Beyond driving team performance and coaching, you will maintain personal ownership of high-priority administrative and business support work for senior stakeholders. Success in this role requires strong judgment and the ability to balance leadership responsibilities with hands-on delivery in a fast-paced, global environment.

This role is based in Boston (Allston), MA at our new Roche Genentech Innovation Center Boston.

The Opportunity

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Team Management (30%)

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• You will manage, coach, and develop a team of administrative business partners (Operations Partners)
• You will foster a high-performing, accountable, and collaborative team environment
• You will manage performance, feedback, and development, and set clear priorities, expectations, and ways of working
• You will monitor service quality, team capability, and recurring pain points and address any potential gaps
• You will align team practices with PSD global HQ standards
• You will collaborate closely with Operations Leadership on team priorities and complex or sensitive situations requiring alignment or escalation
• You will drive consistency in how business support is delivered locally, in alignment with global pr...