Operations Assistant

Dove HomeCare Consulting (DHC)

is a growing healthcare consulting company providing quality assurance and operational support services to home health and hospice agencies nationwide. We are seeking a highly organized, proactive, and dependable Operations Assistant to support our internal team and clients.

This is an excellent opportunity for someone who enjoys creating systems, solving problems, and helping a growing company scale.

Position Details

• Position: Operations Assistant
• Location: Remote
• Schedule: Part-Time (approximately 15-20 hours per week)
• Required Availability: Monday-Friday, 11:00 AM-3:00 PM Pacific Time
• Compensation: $22-$30 per hour, depending on experience
• Opportunity for increased hours and growth as the company expands.

ResponsibilitiesClient Onboarding

• Coordinate and manage onboarding of new clients
• Gather required documentation and information
• Schedule onboarding and welcome meetings
• Ensure a smooth transition for new agencies

Client Relations & Communication

• Follow up on outstanding invoices and payment issues
• Escalate client concerns and issues appropriately
• Serve as a point of contact for operational questions
• Maintain positive and professional relationships with agency clients

Operations & Team Support

• Schedule meetings and coordinate calendars
• Organize team trainings and educational sessions
• Create and maintain Standard Operating Procedures (SOPs)
• Monitor outstanding QA tasks and follow up with team members to ensure productivity and timely completion
• Track agency QA needs and assist with workflow management
• Assist with special projects and operational initiatives as needed

Qualifications & Skills

• Excellent written and verbal communication skills
• Exceptional organizational and time management skills
• Ability to prioritize and manage multiple projects simultaneously
• Strong attention to detail and follow-through
• Comfortable holding team members accountable and following up on outstanding tasks
• Strong problem-solving and critical thinking skills
• Proficient in Microsoft Office and Google Workspace
• Comfortable learning and utilizing new software and technology platforms
• Experience with project management tools such as Airtable, Asana, Monday, or Trello is a plus
• Experience with QuickBooks, including invoicing and payment follow-up, is a plus

Preferred Experience

• Experience in home health, hospice, or healthcare administration
• Clinical background (RN, LVN/LPN, CNA, Medical Assistant, or healthcare office experience) is a plus
• Operations, project coordination, or executive assistant experience
• Experience creating SOPs and workflows
• Experience working in a remote environment
• Familiarity with home health and hospice QA processes is highly preferred

Characteristics We're Looking For

• Proactive and self-motivated
• Highly dependable and accountable
• Strong sense of urgency
• Resourceful and solution-oriented
• Professional and client-focused
• Adaptable in a growing company environment
• Positive attitude and team player
• Able to work independently with minimal supervision
• Maintains confidentiality and professionalism

Requirements

• Must have reliable high-speed internet and a dedicated workspace
• Must have availability Monday-Friday from 11:00 AM-3:00 PM Pacific Time
• Must be authorized to work in the United States

If you are passionate about operations, enjoy creating order out of chaos, and want to grow with a mission-driven healthcare company, we'd love to hear from you.

To Apply

Please submit your resume along with a brief summary of why you believe you would be a great fit for this role.

Pay: $22.00 - $30.00 per hour

Work Location: Remote