Chief of Staff

Job Announcement: Chief of Staff

About mRelief

mRelief is a mission-driven technology nonprofit operating across all 50 states with a team of approximately 20 employees. We provide an easy-to-use platform through web, text messaging, and voice that helps people sign up for government benefits such as SNAP (food stamps), and WIC (women, infants, and children). To date, we have helped over 5 million families connect to social services and unlocked over $2.4 billion in food stamp benefits. Our mission is to transform access to social services for the inherent dignity of all people.

Position Overview

We are seeking a Chief of Staff to step into a newly created full-time leadership role. Reporting directly to the ED, you will serve as a strategic and operational partner to help build and scale internal processes, drive cross-functional initiatives, and bring structure to a thoughtful and evolving organization.

This role subsumes all internal operations functions. You will support the ED and CTO with operational, financial, and administrative duties, and act as the primary go-to person for organizational problem-solving. Being the hub for synthesizing where mRelief is headed in the future.

Key Responsibilities

• Strategic Organizational Alignment: Serve as a thought-partner to our ED and senior leadership team to identify and resolve organizational challenges. Act as organizational aligner, translating overarching strategic themes into operable goals. Cultivate cross-departmental integration and implement clear governance and decision-making protocols that empower leadership, clarify authority, and enable swift execution as we continue to scale.
• Organizational Design and Management: Act as an organizational design strategist, forecasting long-term departmental needs. Champion institutional knowledge management by auditing current practices to identify formalization gaps within the teams. You will manage multiple r...