Bilingual Certification Operations Assistant

Who we are

CCOF advances organic agriculture for a healthy world. We advocate on behalf of our members for organic policies, support the growth of organic through education and grants, and provide organic certification that is personal and accessible.

CCOF is a nonprofit organization governed by the people who grow and make our food. Founded in California over 53 years ago, our roots now span the breadth of North America, and our presence is internationally recognized. We are supported by an organic family of farmers, ranchers, processors, retailers, consumers, and policymakers. Together, we work to realize a future where organic *is* the norm.

Position Summary

CCOF is seeking a well-organized and detailed-oriented bilingual Certification Operations Assistant to join a dynamic and collaborative team that performs a wide range of administrative and customer service tasks associated with CCOF's certification programs. Duties performed are essential to the certification process and include direct communication with current and new clients, substantial and detailed data entry, and administrative support for Certification staff in a busy and growing field.

The ideal candidate will have a high level of integrity and a deep passion for our mission to advance organic agriculture for a healthy world. Candidates must be enthusiastic about customer service and proficient with data entry. This is a United States Pacific Time Zone-based remote position.

This is a full-time, salary non-exempt position that reports to the Certification Operations Supervisor or Team Lead. This is a remote position based in the United States Pacific Time Zone.

Essential Responsibilities

• Work daily in a proprietary database to complete an array of data entry tasks for a variety of client submissions, ensuring that database records are accurate, consistent, and current.
• Support CCOF clients by providing high-quality customer service in both Spanish and English...