Administrative Assistant

Job Title: Administrative Assistant & Provider Operations

*Previous experience in education or healthcare is required, please*

Position Summary

The Administrative Assistant Provider Operations is responsible for supporting the daily administrative and operational functions of the agency. This position plays a key role in provider onboarding, compliance monitoring, scheduling, referral management, school district documentation, and office operations to ensure services are delivered efficiently and in compliance with agency and district requirements.

Essential Duties and Responsibilities

School District & EMR Administration

· Create and manage events for school district cases within EMR.

· Monitor provider evaluation timelines and submit compliance updates through EMR as required.

· Finalize school district evaluation reports by reviewing documents for completeness, formatting, and submission readiness.

Referral Management

· Receive referrals from school districts.

· Assign referrals to appropriate providers based on availability and qualifications.

· Track referral status from assignment through report completion.

· Receive completed reports and submit them to the appropriate school districts within required timelines.

· Add referrals to the agency's master tracking spreadsheet as needed.

Scheduling & Office Operations

· Manage office bookings, room assignments, and provider schedules.

· Ensure providers have access to office locations and necessary resources.

· Coordinate virtual office schedules and meeting bookings.

· Visit agency locations in NYC and Astoria as needed to check office readiness, organize rooms, collect mail, and forward correspondence.

Administrative Support

· Answer incoming telephone calls and respond to general inquiries.

· Complete basic intake interviews with parents and gather required referral information.

· Maintain accurate administrative records and tracking systems.

· Assist...