Women, Infants, and Children Admin Team Lead (Administrative Assistant)-61007008

Job Responsibilities

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Careers at DPH

*Work that makes a difference!**Embracing Service, Inspiring Innovation, Promoting Teamwork, Pursuing Excellence, and Advancing Equity* This position headquarters is negotiable. *Under the direction of the Women, Infants and Children (WIC) Administrative Services Coordinator, provides direction and supervision to administrative support staff. Collaborates with all disciplines and administration to assure effectiveness and efficiency in provision of services in a culturally competent and customer friendly environment.** Supervises and instructs WIC team members assuring clients information is entered into the SC-WIC system per program guidelines. Maintains audits, training records and Employee Performance Management System (EPMS) for individual staff. Provides and documents feedback and appraisals.

* Provides culturally competent customer service while greeting and conducting interviews to public health clients in accordance with the WIC program and agency policies and prodecedures . Answers telephones and schedule appointments as necessary. Processes information, completes medical records and enters all client information into applicable electronic applications or SC-WIC system as mandated..Ensures that staff complies with program and agency guidelines for issuance of e-WIC cards in the SC-WIC system and Farmer's Market benefits.

* Follow established guidelines around customer service and cultural competency, ensuring staff adheres to WIC Program customer service complaint procedures as outlined or directed by the region and state plan.

* Attends relevant program and agency training and meetings. Ensure necessary materials and resources are available for Administrative staffs. Prepares and submits required reports and mandated or requested.

* Complete other duties as assigned related to the position.

Minimum and Additional Requirements

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