Mental Health Virtual Assistant - US ONLY

Are you passionate about the mental health field, but don’t want to work 40+ hours a week in an office? Are you looking for flexibility while wanting to utilize your administrative skills?

Therapy Practice Solutions is a group of Mental Health Virtual Assistants dedicated to providing excellent, professional, and efficient support to Mental Health Therapists. TPS VAs help clinicians with answering phone calls and emails, scheduling clients, verifying insurance, submitting insurance claims, and following up on aging claims.

This is a 1099 position, meaning you can make your own hours and schedule. All candidates must be available *at**some point* during regular business hours (M-F 9am-6pm)

Job Description

• Collaborate with the mental health provider and/or office team to ensure a smooth and organized patient experience, including helping with administrative tasks, scheduling, and billing as needed.
• Respond to phone calls and emails from patients, addressing inquiries, rescheduling requests, and general information about the mental health services offered.
• Utilize and maintain working knowledge of various EHRs like SimplePractice, TherapyNotes, Theranest, etc.
• Provide excellent customer service by addressing client inquiries and concerns related to billing and insurance claims.
• Verify and update patient insurance and billing information, ensuring accuracy and completeness.
• Monitor and follow up on unpaid or denied claims, resolving billing issues in a timely manner.
• Maintain a comprehensive understanding of mental health billing codes and regulations, including CPT, ICD-10, and HCPCS codes.
• Abide by federal HIPAA regulations throughout all interactions with providers and their clients
• Must be detail oriented and have strong communication skills.
• Must be a self starter, and excel in an autonomous working environment

Requirements

* Must have availability Monday through Friday within business hours (9...