Managing Administrative Assistant | Consumer Advocacy & Response Division

Managing Administrative Assistant

PUBLIC PROTECTION & ADVOCACY BUREAU

CONSUMER ADVOCACY & RESPONSE DIVISION

(Boston Office)

Attorney General Andrea Joy Campbell is looking for a highly motivated individual to assist in the administration and oversight of the Consumer Advocacy and Response Division (CARD) as a Managing Administrative Assistant.

CARD receives and reviews complaints, advocates on behalf of Massachusetts consumers, and implements settlements entered into by the Attorney General’s Office (AGO) in various areas relating to the Office’s consumer protection efforts, including: debt collection, mortgage lending and servicing, housing, automobile sales and lending, utilities, and professional services. The Division also provides referrals and other assistance to consumers, performs research, engages in community outreach, and participates in public education trainings.

Primary Duties: The Managing Administrative Assistant oversees the consumer complaint and intake process for the Division, provides administrative support to division leadership, and acts as the team leader for the division’s administrative team. Duties may include, but are not limited to:

* Managing the workflow of the division to ensure timely responses are provided to incoming consumer complaints and correspondence. * Supervising the work of other administrative staff, including the Public Records Coordinator, Administrative Coordinators, Interns and Co-ops. * Overseeing implementation of office procedures and protocols related to records retention and archiving within CARD. * Responding to public records requests and processing complaints. * Providing direct support to the Division Chief and Deputy Division Chief, including preparing reports and correspondence, managing schedules, and responding to telephone calls. Acting as the CARD contact for bureaus and divisions across the office and periodically serving as a floor supervisor, supporting team...