Clinical Administrative Coordinator

Clinical Administrative Coordinator

Opportunity available for full-time, benefits-eligible work, including two weekday and two weekend shifts

Sundial® offers convenient clinical care services for patients throughout fertility treatment and pregnancy. We collaborate with leading healthcare centers to provide world-class women’s health care in an innovative, time-saving way. By providing Fertility and Prenatal Services closer to where patients live or work, Sundial strives to make high-quality women’s health care vastly more accessible.

Sundial is seeking a highly professional and organized Clinical Administrative Coordinator to join our team. The Clinical Administrative Coordinator is responsible for delivering excellent, high-touch administrative assistance to the Sundial team. High levels of professionalism, flexibility, attention to detail, and problem solving are required to be successful. This individual is an important, patient-facing representative of Sundial’s mission and has a key role in coordinating Sundial’s clinical schedule in Sundial’s Operations Portal. The coordinator will be expected to build relationships with Sundial patients and have an unwavering commitment to creating the best possible care coordination experience. The Clinical Administrative Coordinator will report directly to the Clinical Operations Manager or Director of Clinical Operations.

CORE RESPONSIBILITIES

• Deliver an exceptional, high-touch care coordination experience for Sundial patients
• Schedule patients’ appointments in Sundial’s Operations Portal
• Communicate professionally with collaborating fertility centers
• Act as a point of contact for Sundial’s clinical care team in the field and be able to provide remote support
• Monitor for and address all patient communications
• Participate in monthly clinical team meetings during scheduled shifts
• Assist the Sundial team with additional administrative tasks necessary for the success of Sundial’s daily operations
• Follow all company policies, including but not limited to HIPAA Policy

QUALIFICATIONS

• Minimum of one (1) year of relevant experience in healthcare coordination or customer service, or a related field
• Willingness to consistently work weekend shifts
• Strong communication skills and customer service mindset
• Demonstrated strong problem-solving skills, accountability, professionalism, adaptability, and positive attitude
• Comfort learning new technology platforms, including electronic medical records
• Comfort working in a fast-paced, evolving startup environment
• United States work authorization

WORKING CONDITIONS

This position is hybrid with in-office work at Sundial’s business office in Cambridge, MA. Fully remote options are also available. Ability to attend in-person training and occasional in-person meetings is preferred.

Hours, Schedule & Compensation

This is a full-time, salaried role with scheduled shifts. Scheduled shifts will include two weekday shifts on Fridays and Mondays and consistent weekend shifts on Saturdays and Sundays. The work for this position is expected to be 7:00 am to 5:00 pm ET and up to 40 hours per week.

This position is eligible for benefits, including medical and dental coverage and paid time off. The salary for this full-time role is $41,600 to $43,000 annually.

Sundial is an equal opportunity employer. In order to provide equal employment and advancement opportunities to all qualified candidates, it is Sundial’s policy to implement fair, effective and positive business and personnel practices designed to ensure the full realization of equal consideration for employment and employment opportunity without regard to race, color, religion, sexual orientation, gender, gender identity or expression, age, national origin, citizenship, mental or physical disability, military or veteran status or any other category protected by federal, state, or local law.

Pay: $41,600.00 - $43,000.00 per year

Benefits

• Dental insurance
• Health insurance
• Paid time off

Work Location: Hybrid remote in Cambridge, MA 02142