Administrative Assistant – Training Operations

Job Summary

We are seeking an organized, detail-oriented, and customer-focused Administrative Assistant – Training Operations to support the Tennessee Corrections Institute (TCI) Training Division at its East Tennessee Training Facility in Clinton, Tennessee.

The successful candidate will provide administrative and operational support for training programs, manage student registrations and records, coordinate class schedules, assist instructors and participants, and help maintain efficient daily facility operations.

This role is ideal for someone with experience in administrative support, office coordination, customer service, training administration, data entry, or records management. The ability to manage multiple priorities, communicate professionally, and work confidently with office software and administrative systems is essential.

Please note

This is a hybrid position requiring onsite work at the TCI East Tennessee Training Facility in Clinton, Tennessee, at least three days per week.

Key Responsibilities

• Provide day-to-day administrative and operational support for training programs, staff, instructors, and facility operations.
• Serve as the primary administrative contact for students, training participants, agency personnel, vendors, and visitors.
• Answer telephone calls, respond to inquiries, coordinate facility check-ins, and provide professional customer service.
• Manage student enrollment, course registration, class scheduling, attendance, and training records using the ACADIS system.
• Assist with ACADIS user accounts, data entry, system administration, and basic user support.
• Prepare class rosters, training schedules, completion records, certificates, announcements, and other course documentation.
• Coordinate classroom preparation, instructional materials, equipment setup, and logistical support for instructors and students.
• Prepare and maintain correspondence, memorandums, reports, spreadsheets, purchase orders, and administrative documents.
• Maintain accurate electronic records and filing systems using Microsoft Office, SharePoint, Adobe, ACADIS, and shared network drives.
• Provide basic technical support and troubleshooting for classroom technology, audiovisual equipment, office equipment, and training platforms.
• Assist with supply inventory, purchasing requests, equipment readiness, facility maintenance requests, and general office operations.
• Handle confidential information appropriately while maintaining accurate records and meeting deadlines.
• Support special projects and perform other administrative duties as assigned.

Required Qualifications

• Previous experience in administrative support, office administration, customer service, or a related role.
• Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines.
• Strong customer service and interpersonal skills.
• Ability to maintain accurate records and handle confidential information professionally.
• Ability to work onsite in Clinton, Tennessee, at least three days per week.

Preferred Qualifications

• Experience providing administrative support in a training, education, government, or professional development environment.
• Familiarity with ACADIS or other learning management, student registration, or training records systems.
• Experience coordinating class schedules, student enrollment, attendance records, and training documentation.
• Familiarity with Microsoft SharePoint, Adobe applications, electronic filing systems, and shared network drives.
• Experience with classroom technology, audiovisual equipment, office equipment, or basic technical troubleshooting.
• Experience with purchasing requests, inventory management, facility coordination, or office logistics.

Work Schedule and Contract Details

• Full-time position with an expected 40-hour workweek.
• Standard 8-hour shift.
• Hybrid work arrangement with a minimum of three onsite days per week.
• Work location: Clinton, Tennessee.
• Minimal travel expected, generally less than 10%.
• Long-term contract with potential for renewal based on satisfactory performance and business needs.

Ideal Candidate Profile

We encourage applications from candidates with experience in any of the following areas

• Administrative Assistant
• Administrative Coordinator
• Training Coordinator
• Training Administrator
• Office Administrator
• Program Assistant
• Student Services Coordinator
• Records Management Assistant
• Customer Service Representative with administrative responsibilities
• Data Entry and Office Support Specialist

Candidates with strong administrative skills and a willingness to learn new systems are encouraged to apply, even if they have not previously used ACADIS.

How to Apply

Please submit your updated resume highlighting relevant experience in administrative support, customer service, training coordination, scheduling, records management, Microsoft Office, or office technology.

Pay: $24.14 per hour

Expected hours: 22.0 per week

Work Location: Hybrid remote in Clinton, TN 37716