Ticket Office Manager

Description: Job Title: Ticket Office Manager

Department

Ticket Office/Marketing

Reports To

Assistant Director of Marketing and Sales

FLSA Status

Exempt, Full-time

Pay Tier

4

Compensation

$48,000-$50,000, depending on experience. Competitive benefits package including health insurance, dental insurance, voluntary supplemental benefits, 401(k), vacation, sick time, personal time, and paid holidays

Posted

July 6, 2026

Desired Start Date

ASAP

About the Hiring Process

Application will be open until position is filled. Priority consideration for applications turned in by August 1, 2026

Interview Process Includes

Application submission review, phone screen (only if qualified after application review), hiring manager interview, panel interview and reference checks (approximately a 4-6 week process)

Summary

As a member of the Ticket Office within the Marketing Department, this role ensures an exceptional, welcoming, and inclusive experience for patrons. Key areas of responsibility include ticket office operations, staff management, customer relationship management system administration, and group sale coordination.

Essential Duties and Responsibilities

include, but are not limited to, the following:

Patron Service and Experience

• Ensuring that patrons and community members have an exceptional, welcoming, and inclusive experience when attending or interacting with Trinity Rep
• Managing and ensuring the staffing, training, overall smooth operation, and high customer service level of the Ticket Office staff and Receptionist for: In-bound and out-bound subscription and ticket sales and service, in-bound and out-bound group and school sales and service and general informational calls
• Resolving customer service issues or complaints

Ticketing and Sales Management

* Assist in managing the subscription renewal process including preparing data for renewal invoices, processing and fulfillin...