Seeking Bilingual Virtual Assistant Agency (Healthcare / Chiropractic

Artisan Chiropractic Clinic is seeking a professional Virtual Assistant Agency to provide ongoing bilingual (English/Spanish) administrative and patient communication support for our multi-location chiropractic practice in the DMV area.

This is a remote partnership opportunity for an agency capable of staffing coverage during our operating hours.

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Required Coverage

* Monday – Friday: 8:00 AM – 7:00 PM (Eastern Time)

* Saturday: 8:00 AM – 1:30 PM (Eastern Time)

Agency staff may operate from any time zone, provided quality coverage aligns with Eastern Time. ⸻

Required Qualifications (Non-Negotiable)

* Agency must provide bilingual English & Spanish-speaking virtual assistants

* Strong verbal communication skills

* Experience in healthcare, medical scheduling, or chiropractic offices preferred

* Ability to handle high call volumes professionally

* Familiarity with HIPAA-compliant communication practices

* Experience using EHR systems (ChiroTouch preferred; training provided)

* Ability to generate daily/weekly activity reports

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Scope of Responsibilities

Agency-provided VAs will be responsible for: * Answering inbound calls for multiple clinic locations

* Scheduling patients (health insurance, personal injury, cash patients)

* Understanding deductibles and copays (training provided)

* Managing and updating appointment calendars

* Calling patients from “floating lists” to schedule appointments

* Responding to text messages

* Communicating urgent updates to clinic offices (e.g., late arrivals)

* Documenting all communication accurately in ChiroTouch

* Providing regular reporting on:

* Calls handled

* Appointments scheduled

* Follow-up outcomes

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What We’re Looking For in an Agency Partner

* Structured staffing and backup coverage

* Consistent quality control processes

* Clear management structure

* Ongoing communication with clinic leadership

* Scalable support as we grow

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To Apply

Please provide: * Agency overview

* Location(s) of staff

* Experience in healthcare support

* Pricing structure (hourly or monthly retainer)

* Staffing model (dedicated VA vs pooled team)

* References (if available)

This is a remote position.