Office Manager

Objective

Time of Grace’s Office Manager will set the tone for our relationship culture to the people who love, support, read, watch, and listen to Time of Grace Ministry. This person will lead and manage phone relationships, email relationships, donation processing, and shipping fulfillment.

Responsibilities

• Office Responsibilities
• Builds a team culture of timely, high-quality response to donor inquiries, donations, and orders.
• Leads all office operations (reception, phone, mail, office equipment, etc.).
• Supervise and train Ministry Support Assistant(s).
• Leads resolution of building needs with our landlord.
• Oversees the ministry’s office volunteers and tasks to support donor receipts and projects.
• Packages and ships materials for Time of Grace Ministry events.
• Assists with receiving inventory in-house and maintaining inventory counts of those resource materials.
• Assists with fulfilling physical book requests as needed from the fulfillment center or ToG office; troubleshoot questions about orders/shipments (i.e. provide tracking information).
• Manages and purchases office supplies.
• Coordinates office services with third party vendors (mail, phone, equipment...).
• Assists with onboarding new employees
• Helps resolve donor automatic processing issues.
• Manages fleet vehicle maintenance, keys, and schedule.
• Donor/Viewer Response
• Leads the receiving and response of all mail, email, and phone calls received.
• Manages inbound phone calls, letters, and email requests to Time of Grace’s general delivery mailbox, taking actions to answer, delegate, or escalate as required.
• Provide information regarding the television program and books offered.
• Take prayer requests and donations/orders.
• Troubleshoot issues with email subscriptions and book orders.
• Direct donors and viewers to relevant Time of Grace resources to assist in answering theological questions.
• Assist with any other questions/requests
• Gift Processing
• Leads th...