Executive Assistant — Global Business Services, Office of the CPO

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

What you get to do in this role:

• Calendar is the anchor — Lead strategic calendar management for the CPO, as well as her leadership team of VPs (3); curating meeting options, flagging conflicts, and delivering clear recommendations to enable fast, well-prioritized decisions across GBS, Procurement, and Workplace Services.
• Gatekeeper — Triage inbound requests with strong business judgment, protect focus time for leaders, and guard against schedule creep during high-stakes periods (quarter-end, planning cycles, board prep, and executive forums).
• Priority framework — Apply a clear meeting hierarchy: C-suite and board engagements first, followed by key external partners, customers, and internal stakeholders ensuring the CPO's time is always aligned to highest impact.
• Global coordination — Manage scheduling and logistics across time zones for a globally distributed leadership team with precision and professionalism.
• Judgment & discretion — Handle sensitive and confidential information with absolute discretion; know what to resolve independently vs. escalate to the Chief of Staff.
• Schedule stewardship — Be the voice of reason. Protect focus blocks, prevent over-scheduling, and ensure the CPO maintains a sustainable, business-aligned c...