Administrative Assistant- Condo

Overview

The Administrative Assistant provides comprehensive administrative support to the on-site management team of a premier luxury high-rise condominium association in Tampa's prestigious Westshore neighborhood. This position plays a vital role in ensuring the efficient day-to-day operation of the management office while delivering exceptional customer service to residents, board members, vendors, and guests in a fast-paced, service-oriented environment.

The Administrative Assistant delivers exceptional service in alignment with Castle Group’s mission, values, and standards of excellence. Serving as a representative of Castle Royal Service, this individual performs all duties with the highest level of professionalism, discretion, and hospitality while providing outstanding support to residents, board members, guests, vendors, and the on-site management team. Responsibilities: Essential Duties and Responsibilities* Answers telephones promptly and assists residents with questions and concerns. * Tracks resident issues to enable Property Manager to identify major problems or trends. * Maintains Association files, mail, binders, and office supply inventory. * Attends Board Meetings as requested. * Creates/posts newsletters and notices. Assists the manager with updating the website as needed. * Maintains homeowner roster, database, mail instructions, and homeowner files. * Assists in reviewing leases, if applicable, and processing new owner approval and interview packages. * Review receivable reports and assist the property manager in forwarding collection packages to counsel. * Inputs/Processes/Closes work orders as required for landscape, maintenance, housekeeping, etc. * May be responsible for the processing of Association expense checks. * Records miscellaneous income in assigned software. * Assists residents with account balance inquiries. Researches discrepancies, processes overpayment refunds, and processes owner credits and charges...